Shipping and Delivery
Every product page states its own ship time, and the cart shows the date an order placed now ships. That date, not this page, is the promise for the wire you order. This page explains how it is worked out, what shipping costs, and what to do when a shipment arrives.
Wire Wombat is a brand of Groundworks Supply LLC, which operates wirewombat.com and is the seller of record for every order. Groundworks Supply LLC, 30 N Gould St, Sheridan, WY 82801. Email sales@wirewombat.com, phone (509) 303-4726.
1.When your order ships
Orders are placed with our distribution partner once payment clears. Most stock wire ships in 1 to 2 business days from payment; the exact days for each product are on its page. Cut to length adds 1 business day. Striped colors are made to order and ship in 7 to 14 business days.
The cut-off for counting an order the same day is 12 PM Eastern on a business day. An order placed after the cut-off, on a weekend or on a UPS holiday counts from the next business day. Business days are Monday to Friday, excluding New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day as observed.
Ship dates are our best estimate for an order placed at that moment. We do not offer same day, next day or expedited shipping, and we do not show stock levels, since our partner's stock changes daily.
2.Where we ship
We ship to street addresses in the lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, US territories, PO boxes, APO or FPO addresses, or outside the United States.
Checkout only accepts a United States address. An order whose address turns out to be one we cannot serve is held, and a rep contacts you for a street address in the lower 48. If none is available, the order is canceled and refunded in full.
3.Shipping charges
Orders with a merchandise subtotal of $499 or more ship free by UPS Ground to the lower 48. Below $499 the charge is UPS Ground, calculated from the weight of the order with residential delivery included, and shown at checkout before you pay. The charge starts at $19.95 for an order up to 5 lb and rises in steps with weight:
- Up to 5 lb: $19.95
- Up to 10 lb: $24.95
- Up to 20 lb: $34.95
- Up to 30 lb: $44.95
- Up to 50 lb: $64.95
- Up to 70 lb: $84.95
- Over 70 lb: $84.95 plus $1.10 for each additional pound
4.Freight shipments
A single coil or reel over 150 lb is beyond the UPS package limit and ships by LTL freight at a flat $295 per reel, with residential delivery and liftgate service included. The shipping line at checkout names the freight reels and includes the charge, before you pay; it is never covered by free shipping. Freight carriers deliver curbside: they do not carry the reel inside or up a driveway.
The freight carrier usually calls to arrange a delivery window. Someone must be present to receive and sign for the shipment.
5.Carriers and transit
Parcels ship by UPS Ground. Transit time depends on the distance from the shipping warehouse and is in addition to the ship days above; we do not guarantee transit times. Delay caused by the carrier, weather or events outside our control does not entitle you to cancel a cut or made to order line.
Lines that ship from different sources may arrive in more than one box, on different days. Each package has its own tracking number.
6.Tracking
We email the tracking number to the address on your order the day the shipment leaves. If you have not received tracking by the ship date shown on your confirmation, write to us with the order number.
7.Inspection on delivery
Check every shipment when it arrives: count the packages against the tracking, check each label against your order, and look for damage before the driver leaves.
On a freight delivery, note any damage or shortage on the carrier's delivery receipt before you sign it. A receipt signed clear makes a later damage claim much harder.
Report a shortage, a wrong item or color, or damage to us within 7 days of delivery, with a photo of the label and of the problem. Keep the packaging until the claim is settled. We handle the claim with the carrier or the supplier ourselves and replace or refund the affected line as set out in Returns and Refunds.
8.Refused and undeliverable shipments
A shipment refused at delivery for a reason other than a claim noted with the carrier, or returned as undeliverable because the address given was wrong or no one could receive it, is treated as a return under Returns and Refunds: cut and made to order wire is not refundable, and for stock products the restocking fee and the carrier's charges are deducted from the refund.